Odds are you’ll definitely hear this, especially if you’re the first agent a customer talks to in his or her search for insurance. Ask if there is anything other than shopping around that is keeping them from moving ahead with the new policy. Ask what it is they want to compare and what differences they [...]
Once you’ve achieved being the first person to contact the lead, you get to utilize the other main advantage of a captive agent: in-depth knowledge of the product. Customers are looking for an agent who will best explain their agency’s policies and benefits with the utmost confidence. They want to talk to an agent who [...]
People know large insurance companies. They’ve seen the ads, they likely know people who have policies with those companies. That gives you an advantage. Sure, your policy may cost a little more than some other agency’s, but does the client really know who they are? Can they back up their policy with decades of great [...]
Starting with this post we’ll be looking at some advantages to being either a captive or an independent insurance agent. Today, we start with one of the main benefits of being an independent agent: The freedom to offer quotes from multiple sources. As an independent agent you are free from strict regulations and rules that [...]
Relax and be yourself. It’s important that your message sound natural and smooth, not nervous, stumbling, or scripted. Keep it short and sweet. Get all of the critical information in a short, clear, 25-second message (or even shorter, if you can manage it). Long messages are just begging to be skipped. Don’t make it easy [...]
Sometimes when you call a customer, you’re going to get the thing many callers dread: Voicemail. But if you follow these tips and leave a clean, short, effective message, you’ll make a good impression. Don’t hang up. When you hear the call go to the customer’s voicemail, don’t just hang up. Leave a message that [...]
Not every client is going to be one you’ll want to ask for a referral. Only your best customers – the top 10 percent or so – are going to be the ones you’ll trust enough and who will trust you enough that you can create the type of relationship that you can comfortably request [...]
Lead volume is an area of concern with any agent successfully using internet leads, without a healthy amount of prospects coming in you wont have people to contact. On occasion I will receive a call from an agent wanting to know if a certain zip code is generating leads, while I am always happy to look up [...]
Non-verbal communication is more apart of your daily life than verbal communication, what you say with your body has more impact than what you say. And the body never lies, it’s easy to say things you don’t mean but it’s harder to hide non-verbal cues.
In order to be successful whether is personally or professionally, its important to have a clear understanding of what you want.
